|
REDDING MEDICAL CENTER
REDDING, CALIFORNIA
The following interview was conducted with Mark Eliason, RN - Quality Resource Manager (CT Surgery, Cardiology & Emerging Departments).
Facility Description:
Redding Medical Center is a 238-bed,
acute-care hospital facility in Northern California. RMC is
recognized for its outstanding Cardiac Services. It
introduced open-heart surgery to the region and continues to be a
leader in both nonsurgical coronary intervention and surgery. RMC,
in turn, is part of the Tenet HealthSystem, one of the nation’s most
highly regarded healthcare companies. Redding Medical Center is a
visionary provider of quality, fully integrated health care. RMC
fosters and advocates the values of human kindness and dignity with
fiscal responsibility.
Cardiology Departmental Situation:
- Required a certified STS Cardiology application vendor in order to participate in STS database.
- With 2,881 records (four years worth of data) it was crucial that the data be migrated successfully into the software application.
- The department needed a stable system that could handle 800+ patient records per year.
- Needed a software system that was easy to install and needed no on-going facility IS support.
Velos: What prompted you to explore Cardiology
software?
Mark: The Y2K bug and STS harvest
requirements.
Velos: What software companies did you
consider and investigate?
Mark: Five total. Velos,
Seattle Systems, MicroMedical, Axis and two
others.
Velos: Why did you choose Velos
Cardiology?
Mark: The reporting wizard is
Excel-based. Had prior relationship with Summit. Velos was
significantly less expensive and thus provided greater
value.
Velos: What is the best feature of the Velos
Cardiology module?
Mark: The value is in the
Excel reporting.
Velos: Do you utilize the
customization tool?
Mark: We will use it pare
down some fields and intend to add a couple of our
own.
Velos: Would you consider purchasing additional
Velos modules?
Mark: Yes. We would like to
explore the Cardiology module.
Velos: How would you
describe the Velos Implementation team?
Mark:
Excellent. First, they fixed our problem of having duplicate
records and second, all the data migrated as it should have. The
Implementation Project Manager did a fantastic job in guiding us
through the migration process.
Velos: How would you describe your Velos training?
Mark: Great staff. Good at answering questions during training and superb at follow-through.
Velos: How would you describe Customer Technical Support?
Mark: Very good. Timely at answering questions and were there when we needed them. The software upgrades were conveniently scheduled and well handled.
Velos: What items would you change regarding the CT Surgery module?
Mark: Software is very comprehensive, but we are only interested in the required STS fields. We have not the time to complete all the included fields.
Velos: When you think of Velos, what comes to mind?
Mark: Velos is Customer Support. Love the Velos logo. Confident in the Velos system after exposure to Customer Support.
Velos: What other software applications is your facility currently buying or installing?
Mark: We are currently installing “Apache,” a program that reports probable patient outcomes in real-time. We are also in the process of purchasing “Careview,” from Agilent.”
Velos: Any other thoughts on Velos?
Mark: We have complete confidence in Velos Implementation, Training and Customer Technical Support, and it is comforting to know that such valuable services are available should we need them.
“Customer Profiles in Success”
Redding Medical Center –Cardiology
Department
|
