PRODUCTS




Customer Interviews

STATE UNIVERSITY OF NEW YORK HEALTH SCIENCE CENTER BROOKLYN, NEW YORK

Executive Summary – Administrator’s Viewpoint

The following interview was conducted with Robert Golonsky, Associate Administrator of OPD and Dialysis Services, State University of New York Health Science Center at Brooklyn, before Velos was installed.

Velos: What is the "value proposition" of Velos Renal from a clinical and business perspective?

Mr. Golonsky: "I think I can give you a compact answer to that question. The clinical and business benefits are interrelated. From a clinical perspective, we need a system that follows the patient from the time we find out they have renal failure, on into dialysis, if appropriate, then on to transplant perhaps, and, unfortunately, often through the time the patient expires. The goal is to have a full history of the course of renal disease for each patient so that we can better predict what we might need to do for each patient to improve their treatment or reduce costs with equally favorable, or better, outcomes." "Even though all our patients have renal disease, the reason for them getting renal disease is varied. We need to be able to evaluate each patient based on their particular disease situation and then determine things like: Did we reduce the number of times a patient had to be admitted to the hospital? Were we able to give them better care outside the hospital by doing certain aggressive things? Is where we're putting our money paying off?

“These are decisions that mean everything to everybody, whether from the patient, the physician, or the financial perspective. And this is the same information we need for managed care, which is also where the business perspective comes in. We're hopefully doing the right thing in most cases, possibly not in others. Getting all this information would be very labor intensive without a system like Velos Renal."

Velos: What makes Velos Renal different from other systems you may have looked at?

Mr. Golonsky: "I haven't seen any system that has taken this idea of following the patient all the way from beginning of their disease all the way through; so immediately, Velos Renal has a heads up on everybody else because no one else I've seen is looking at the problem that way. You have systems for physicians offices, you have systems for dialysis facilities; none of them integrate the information and enable you to do a lot of data manipulation without going to a lot of different places and putting the information in, say, a statistical package, which is very laborious. It’s the integrated approach Velos Renal takes and that's heads over anybody else."

Velos: What are the challenges of interfacing with the hospital system?

Mr. Golonsky: "I think the problems are relatively minor; it's primarily a matter of passing data from one system to other. Some programming is involved."

Velos: Can you compare how you handle billing now with how you'll handle it with Velos Renal?

Mr. Golonsky:: "We use the hospital billing system. Getting information to the hospital is the challenge. We're paper-based and collect the information by hand. It involves a lot of transcribing and rewriting, and obviously errors occur when you have to redo something, take a photocopy and mistake a five for six, that sort of thing. By far, the vast majority of the work involved in billing is collecting the information off charts and the various other paper sources. All this will be taken care of for us by Velos Renal "

Velos: Thanks, Bob.