SERVICES
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Overview
At Velos, we understand the differing needs of our various user constituencies and provide a range of services to meet those needs. Velos is highly regarded among its customers for providing services that are professional, efficient, and responsive.
Services include:
- Installation
- Training
- Consulting
- Velos Hosting
- Data Migration
- System Interfaces
- Forms and Reports Development
- Sponsor and Patient Portal Services
A brief overview of each of the above services and links to more detailed information is provided below.
Installation
Velos provides comprehensive installation support for both in-house and Velos-hosted implementations. Each customer is provided with a test or "staging" environment and a production environment. Velos professionals conduct the initial installation and configuration of Velos eResearch in the environment of your choice.
Training
An important factor in the successful implementation of Velos systems is the transfer of knowledge between Velos and the customer. At Velos we provide comprehensive training courses that cover all aspects of the use and maintenance of Velos systems. Since all customer needs are not the same, Velos works with customers to fit a training program that best suits each customer's needs. Velos training options include:
- Free group Internet-based training
- Dedicated Internet-based training
- On-site training
- Course training at Velos headquarters
Consulting
Velos provides a range of implementation consulting services for customers. Velos has been implemented for many highly regarded research programs. As result of this experience, Velos professionals often have helpful insights on what works best (and what does not). While much of this knowledge is imparted through documentation provided with the product, or is reflected in the product line itself, Velos also provides consultative support through the implementation and go-live process.
Velos Hosting
Velos provides comprehensive hosted services as an alternative to in-house or customer hosting. This option is ideal for organizations that do not have nor wish to create an in-house technical support capability. Velos hosting is also generally more affordable for smaller sites or for single-study system applications.
Data Migration
Velos provides data migration services to help customers harness the value of historical information and better leverage the power of Velos products. Velos data migration services use the Velos Interface Engine (VIE) and related mapping and data migration tools to facilitate accurate and cost-effective data migrations.
System Interfaces
Velos has a working interface in dozens of third party medical record systems, lab systems, pharmacies, billing systems, and medical devices. Velos interfaces are implemented with the Velos Integration Engine (VIE). The key purpose of VIE is to allow clients to import and export a wide variety of data to and from Velos clinical products. The Velos Integration Engine is a generic engine, which can be configured to import and export different formats, types and classes of data to and from Velos clinical products.
Forms and Reports Development
Some Velos customers choose to outsource the entire system implementation for conducting a clinical trial electronically. Velos professionals are on-hand to design and develop study-specific case report forms and can also develop reports specialized to a particular study or customer needs. All such professional services are provided using existing toolsets that make implementation relatively faster, less expensive, and more reliable.
Sponsor and Patient Portals Services
In contrast to most clinical trial systems, Velos has the considerable advantage of having built eResearch from the ground up using native Internet development technologies such as XML, Java, and Apache. These development technologies, together with a design approach called object-oriented software development, lend themselves particularly well to supporting high levels of configurability without impacting core system functions. Using toolsets comprised of core Velos technologies as well as open source portal development toolkits, Velos Portal Services connect with underlying Velos eResearch functionality through a series of APIs, or Application Programmer Interfaces.
Together, the Portal technology and APIs enable Velos or Velos customers to configure Portal Services that can be substantially customized to particular user or customer needs without altering core systems. Such Portal Services might reside inside the Velos security framework, as would likely be the case for most investigator or sponsor portals, or outside the Velos security framework, as might be the case for some patient portals.
For more information on Velos Services, please contact info@velos.com or 866.237.4449.
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