CUSTOMER SUPPORT
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The Velos Customer Support team members provide all facets of post-installation customer support. Customer support includes information and assistance on technical issues related to the installation, administration, and Velos product features and functions.
HOURS OF TELEPHONE ASSISTANCE
Toll-free assistance for Velos supported software is available between 6:00 A.M. and 5:00 P.M. Pacific Standard Time, Monday through Friday, excluding U.S. holidays.
HOW TO REACH CUSTOMER SUPPORT
- The Velos Customer Support Hotline number is 866.237.4449
- Faxes should be sent to the attention of Velos Customer Support at 510.739.4018
- Internet electronic mail should be sent to:
- For Velos eResearch: customersupport@veloseresearch.com
- For other products: support@velos.com
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